The CRA is expanding its dedicated telephone service pilot project

The CRA is expanding its dedicated telephone service pilot project

Since July 2017, the Canada Revenue Agency (CRA) has been piloting a Dedicated Telephone Service (DTS) to assist income tax service providers. The DTS gives service providers access to experienced CRA staff who can help with more complex, interpretive tax issues than those typically dealt with under the CRA’s general enquiries service.

The DTS pilot project is now expanding and available to all small- and medium-sized income tax service providers across Canada. Enrollment and participation in the pilot are voluntary and there is no cost to use the service. However, since access to the service during the pilot is limited, it’s recommend any interested practitioners register as soon as possible to reserve their place.

The DTS is not intended for large firms — those firms with more than 50 partners — or organizations with specialized tax professionals whose services include advanced tax planning.

If you believe you meet the eligibility criteria and want to register for the pilot, visit the DTS website and follow the instructions to register. Once registered you will receive a telephone number and  personal access code.

If you have any questions or need assistance with the registration process, you can contact the CRA at


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